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MercyFirst Wins COA Re-Accreditation PDF Print E-mail
Tuesday, 26 February 2013 14:59

MercyFirst has been informed by the Council on Accreditation that it has earned re-accreditation for the next 4 years.  In their letter of notification, COA stated that “reaccreditation is a tremendous achievement that demonstrates that your organization is recognized as a provider that continues to successfully implement high performance standards and, as such, is delivering the highest quality services to all of its stakeholders.”

MercyFirst was cited for exceptional organizational strength in 12 major areas including Financial Management, Board Governance, Administration & Management, Human Resources, Performance & Quality Improvement, Behavior Support & Management, Client Rights, and Training & Supervision.   In addition, every program of the agency was cited for their outstanding delivery of services including Family Foster Care & Adoption program, Preventive Services, Residential Treatment & Group Homes, Mother-child programs, and Youth Development.  Of the 1,041 Standards that MercyFirst had to meet, they scored #1 or “Full Implementation” with 981 or 94.2% of the Standards and #2 or “Substantial Implementation” with 53 or 5% of them.

“I have to take my hat off to staff at every level for their commitment and dedication to providing quality services to the young people in our care and the families we work with," said MercyFirst President/CEO Gerard McCaffery.  " This is a remarkable achievement that everyone – Board and staff – works on every day, 24/7.”

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